Top-Notch customer service outsourcing for eCommerce brands
The only outsourcing agency that guarantees
in-house level of service.
KPIs met or money back
US, UK, or global-based pros
Designated specialists
eCommerce expertise
Extensive training
Service Level Agreement (SLA)
Win back your day
"I was swamped. Dream Support came in, worked with me directly to create an SOP specific to our brand, and have been evolving with us ever since."
Larissa Marthe Jeanniton, Operations at The Wrap Life
Scale personal & friendly service
"Dream Support team have been phenomenal. We are now handling more support tickets than ever while lowering our response time and maintaining high-quality support."
Matt Ronge,
CEO at Astro HQ
CEO at Astro HQ
Have your team
Why Dream Support?
Dream Support’s designated, full-time specialists can truly get to know your business, tone of voice, and provide personalised experiences. This is also how we ensure proactiveness our clients rave about.
Trusted by brands with 90% customer satisfaction score
HidrateSpark
Astropad
WRAP LIFE
Start with eCommerce pros
With our eCommerce-specific experience, extensive employee training and your brand studies, you can be sure you’re getting professionals who can quickly jump right in.
Years of experience
7
Gorgias
90%
Of our clients run on Shopify
Premier partner
Stay true to you
Quality service is about people. That's why we put great effort into recruiting, coaching, and retaining dedicated and proactive specialists. You can be confident that the way we support your business is aligned with your values.
Years average employee tenure
2.5
1.2%
Monthly voluntary attrition
Message us in Slack or other app
Scale up or down when you need
Choose US, UK, or global specialists
1. Talk with our CEO, Veronica
Your dream support starts here
Here we get to grips with your business and customer service needs and goals, and how to achieve them. If we’re a good fit we’ll start your free, non-obligation trial.
We’re here to make your life easier. So whether that means integrating seamlessly into your existing processes, or helping you build brand-new ones, we’ve got you.
2. Let us study your support
After signing an NDA we study your support requests, tone of voice, business processes, products and create guidelines (SOP) of how to handle your customers’ each specific case.
3. Approve and launch
Once you approve the support guidelines and our draft replies to your customer requests, we’re ready to launch! Now we handle your customers’ requests in real-time.
Happy to continue?
That’s great! Sign a rolling contract and we’ll take care of your support tasks as well as prepare reports, provide customer insights, and meet with you as needed.
“The set up was smooth thanks to Jessica, who thoroughly studied our tickets and existing processes. She helped us onboard the agents, who quickly got up to speed and are currently providing phenomenal support service.”
Nadya Nguyen,
CEO at HidrateSpark
CEO at HidrateSpark
Yes, we do that
And then some more
And then some more
Hiring, training, management, and QA your support team.
Omnichannel support: email, chat, social media.
Handling all types of requests: from pre-sale questions to refunds and exchanges.
Managing reviews on Trustpilot, Google, and other platforms.
Proactively reaching out to new customers and influencers on your brand’s behalf.
Marketplaces support: answering messages on Amazon and other platforms.
Customer service insights report: from question types frequency to reasons for refund requests.
Helpdesk setup and maintenance: from the views to the tags to the automation.
Support documentation and standard operation procedures (SOP) maintenance.
Astropad
Our clients are so happy they’re still with us, years later
Astropad’s founders met as software engineers for Apple. With products that turn iPads into secondary computer displays or professional drawing tablets, Astropad focuses on building tools that inspire people to create.
5
Used by
Years partnership
HidrateSpark
HidrateSpark invented the smart water bottle to empower individuals to live a healthier life through hydration. Having had great success on Kickstarter, HidrateSpark Team continues to deliver excellent customer service to 8000+ backers and new customers as they grow.
Years partnership
6
650% growth
Scaled from 40 to 300 support hours a week
WRAP LIFE
Meet The Wrap Life, the Brooklyn-based brand behind these incredible headwraps. Together, we collate customer feedback, reviews, and Customer Satisfaction (CSAT) survey scores, to make sure we’re always listening, and improving customer experience.
Years partnership
3
Featured in
Vogue, Oprah Daily
Dream Support guarantees
Try for free, fast
We guarantee meeting your customer service KPIs or we’ll give you a refund of 100% of the fees you have paid us for the last month.
Monthly rolling contract keeps us motivated to re-earn your partnership month after month. Flexible terms allow you to scale up or down when you need it.
Start your free trial to see how we work. There are no obligations, you can cancel anytime. 90% who started the trial, became our happy clients.
Pay-for-performance
Flexible terms
Have more questions or ready to get started?
Speak directly with our founder and experienced customer service manager (built 30+ support teams), Veronica Berg, and discover how to achieve your customer service needs and goals.
Focus on your business while we take care of your customers professionally, timely, and with a heart.
Start hassle-free - just tell us your goals and give access to helpdesk & support docs. We'll go live in one week!
Scale up or reduce support coverage on email, social, and chat in one week.
Increase conversions and NPS with monthly customer experience (CX) analysis.
Ensure quality with our SOP, SLA, and KPIs met or money-back guarantee.
Work with US, UK, or global-based eCommerce support professionals that match your brand tone of voice.
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